FAQs
Answers to the questions our customers ask most often.
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?+
Shipping is calculated from destination, parcel weight and the service selected at checkout. The full charge is displayed before payment.
How long will delivery take?+
Estimated delivery dates appear at checkout. Most orders leave our warehouse within one to two working days.
What exactly happens after ordering?+
You receive a confirmation email, then a dispatch email with tracking as soon as the parcel leaves our warehouse.
Do I receive an invoice for my order?+
Yes. An electronic invoice is included in your order confirmation and can be viewed in My Account.
Can I change my delivery address?+
Contact us as soon as possible. We can update the address before the parcel is dispatched.
PAYMENT INFORMATION
When is the order payment taken from my bank account?+
Payment is authorized when your order is placed. Timing on your statement depends on your bank and payment method.
What is a wishlist?+
Your wishlist saves favorite products so you can compare them or return to purchase later.
What should I do if I receive a damaged or wrong product?+
Photograph the parcel and item, keep the packaging and contact us with your order number so we can make it right.
Can I change or cancel my order?+
Orders can usually be changed before dispatch. Contact support immediately and we will confirm the available options.
What is package tracking in my orders?+
Tracking shows the latest carrier scans and estimated delivery progress from dispatch to arrival.